Delivery & Returns
Orders are processed for delivery on working days only (Monday to Friday, excluding UK Bank Holidays) and you will receive an email once your order has been dispatched. We will deliver the merchandise in accordance with the delivery option selected by you at checkout. Next day delivery excludes weekends and UK Bank Holidays. If you have any queries or special requirements please contact us at firstname.lastname@example.org
UK: We dispatch via Royal Mail and UK delivery typically takes 2-3 working days unless next-day delivery is chosen by 3pm Monday-Friday (excluding bank holidays). Saturday delivery included for both options and signature required.
CUSTOM CHARGES & VAT
If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. All estimated delivery times could be delayed by customs entry procedures.
Our prices are all listed in British pounds and VAT is included within our price if applicable. Please contact us if you would like to find out about which retailers we stock with in your country.
Bumps and Bloom Ltd are unable to deliver to PO Box addresses.
We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
VARIATIONS BETWEEN PRODUCTS
Sometimes you may notice minor changes to products between batches. These are caused by seasonal fluctuations in our raw ingredients. Please see these variations as a positive sign of our commitment to using natural ingredients.
Essential oils are pure and made up of a number of components, while sensitivities or mild reactions to ingredients are rare, they can occur. Often people are unaware of the exact ingredient which can cause their skin to be sensitive, therefore the source of the irritation can be difficult to determine. Your skin is more sensitive during hormonal variations, pregnancy, menopause, seasonally and while taking some medications.
We recommend patch-testing all products on your baby’s skin. Our products are dermatologically tested and approved for sensitive skin. On the rare occasion that a reaction should occur we would recommend to discontinue use and get in touch with our customer service team.
SENDING A RETURN
Should you wish to cancel your order or return goods that may have arrived damaged, or you are not satisfied with the products, please notify us within 14 working days (beginning with the day following the day of delivery to you).
Step 1: Please email email@example.com providing your customer order number, the goods which are being returned and the reasons why.
Step 2: Once you have received confirmation from one of our team, you will receive a returns form unique to your order via email. Please return the product(s) and printed returns form to:
Bumps and Bloom Ltd
Unit 17 Lea Green Business Park
We strongly recommend that your return your items by recorded delivery as we cannot be held responsible for returned goods that do not reach our Returns Department.
Step 3: On receipt of the returned goods we will give you a refund of the amount paid for the goods. This could take up to 30 days although it will be actioned with immediate effect. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.
Please note that postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.